Ombudsman

Welcome

This is an exclusive Mig-PLUS channel for secure communication about breaches of ethics, denouncements of internal and external irregularities, guaranteeing the anonymity of the reporter and the confidentiality of the issues dealt with.

Retaliation will not be accepted against anyone who, in good faith, reports any breach of conduct.

When using these channels, have an ethical attitude. Act responsibly!

Consumer: for questions, requests, compliments, suggestions or complaints about the products, use our SAC: 0800-97-96876 or +55 (54) 3347-3100.

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Common Questions

The Ombudsman works as follows:

  • Receipt;
  • Treatment;
  • Reply.

Receipt: the customer sends the report on our website.

Treatment: our team evaluates and carries out the necessary referrals regarding the report received from our website.

Reply: the team sends the customer a response by tracking their report on the website.

The average response time to the report received is 48 hours.